As the COVID-19 health crisis continues to spread around the world, our hearts go out to all who have been affected.
I wanted to personally reach out to you and provide an update on the actions Alacriti is taking in response to the crisis. At Alacriti, we believe it is our role and responsibility to prioritize the health and safety of our employees, customers, and communities, serve you without any interruptions, and support our local health officials and government leaders to help contain the spread of COVID-19.
We are evaluating and updating our plans regularly as the situation evolves, and taking several measures to ensure that we continue to operate without any interruptions. We have also prepared our employees to respond quickly to any emerging situations.
- Continuing normal levels of service and support
We are prepared to continue delivering the same level of service and platform accessibility as usual, alongside normal levels of support from our customer-facing teams. All of our support functions remain fully online, and we have confirmed with each of our banking and technology providers their readiness to continue normal operations. We have tested all internal systems to ensure that there is no impact due to remote service. You can reach any of our Alacriti team members as you normally would. - Keeping our Alacriti employees safe
We have prepared for various scenarios, and in line with our business continuity planning and the latest government advice, we have instructed our teams to work from home and suspended travel until the end of this month. Our employees are the heartbeat of Alacriti, and to help support them during this time, we are expanding our sick leave benefits and other policies so that they don’t need to worry about choosing between their health and work.
We greatly appreciate your understanding that, as a customer, your Alacriti Experience may look a little different as we navigate through this unprecedented time together.
Thank you for being a loyal customer, and we look forward to working with you through these challenging times. We wish you, your families, and your communities good health.
Regards,
Manish Gurukula
Co-Founder and CEO, Alacriti
