Piscataway, NJ – Alacriti, a payments technology company, is pleased to announce the launch of Ella, a conversational bot powered by artificial intelligence. Ella enables seamless interaction between businesses and their customers through various messaging channels and virtual assistants. Customers interact with Ella naturally through a series of conversational prompts, as if talking to a customer service representative.
Currently integrated with Alacriti’s payment solutions, Ella enables businesses to offer an innovative customer experience via Facebook Messenger. With Ella’s chatbot functionality, customers will be able to receive notifications and alerts, ask questions about their bills, and make payments within Messenger.
“AI-driven conversational interfaces are transforming how businesses engage with their customers”, says Manish Gurukula, CEO of Alacriti. “We built Ella because customers expect a personalized and context-aware conversational experience, anywhere and in real-time. We’re excited to continue exploring new ways to help our clients deliver an innovative payment experience to their customers on the digital platforms they use the most.”
