Electronic Bill Presentment and Payment (EBPP) offers a comprehensive solution for presenting electronic bills and receiving digital payments from consumers. The payment experience is a crucial touchpoint that must adapt to consumer demands. However, members might not use consistent payment methods and options for each bill, which poses a challenge for credit unions in
accommodating members’ preferred payment methods.
In a NACUSO-hosted webinar, The Evolution and Opportunities of EBPP for Credit
Unions, Stuart Bain, Alacriti’s SVP of Product Management, discussed the history and future of EBPP and shared insights on crucial aspects of an EBPP solution, including trends in consumer bill payments, opportunities for credit unions, loan payment fraud prevention, impact on member conversion, AI’s role, and the significance of the TCH’s RTP® network and FedNow® Service.
